Flexible Plans for Live 24/7 Coverage. From basic web chat to high-touch account support, we bring your customer success function to the next level.
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From a first-contact receptionist or a multilayered technical support team, our solutions are built upon live customer success agents who can satisfy a wide range of business needs–from voice to chat to bundled plans.
Bold Connect isn’t just voice and chat–we upgrade your entire CS function. From data collection CRM input, to sophisticated benchmarking to show you how to improve, to creating and evolving your training framework, we do more than just fill any of your multichannel talent needs.
With Bold Connect, we can cover phone calls and monitor chat programs.
Need a more sophisticated solution? Then Bold Elite CX is the answer, as it delves into complex customer success tasks such as:
Credential verification
Our plans are bespoke and customized, and perfect for clients who want solutions that encompass more than just simple goals.
Question: What is the start up fee?
Answer: There is no startup fee! Just sign up for the plan that fits your needs and you’re all set!
Question: What kind of outbound calls can you do?
Answer: If you engage in our Bold Elite service, you can utilize outbound calls for a variety of tasks, including appointment-setting, credential-verification follow-up, and more.
Question: Do you handle scriptwriting? Can I provide my own scripts?
Answer: We can provide scriptwriting services, or you can provide your own scripts. If you sign up for a year subscription, you get up to a 15-question script for free; if you sign up for our month-to-month payment option, we can provide scriptwriting services for an additional fee.
Question: If I already have my own phone number, how does this work?
Answer: We can port your phone number into the system so the call will get directed to us. This is done during the first phase of implementation.
Question: Do I get one specific person answering my phone or do I get a call center?
Answer: We have a team of customer service reps who answer the phones and chat. All of them are highly trained will be equipped to answer any of your customers’ queries.
From a major coffee chain to telecom giants to rising stars in the healthcare industry, we’ve got a track record of success with high-end clients. No matter where you are on your business growth journey, let us help you by leveraging that success.
