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Flexible Plans for Live 24/7 Coverage. From basic web chat to high-touch account support, we bring your customer interactions to the next level, and ensure your brand is well-represented.
From a first-contact receptionist or a multilayered technical support team, our solutions are built upon live customer success agents who can satisfy a wide range of business needs–from voice to chat to bundled plans.
Bold Connect isn’t just voice and chat–we upgrade your entire CS function. From data collection CRM input, to sophisticated benchmarking to show you how to improve, to creating and evolving your training framework, we do more than just fill any of your multichannel talent needs.
Bold Connect isn’t just voice and chat–we upgrade your entire CS function. From data collection CRM input, to sophisticated benchmarking to show you how to improve, to creating and evolving your training framework, we do more than just fill any of your multichannel talent needs.
With Bold Connect, we can cover phone calls and monitor chat programs.
Need a more sophisticated solution? Then Bold Elite CX is the answer, as it delves into complex customer success tasks such as:
Our plans are bespoke and customized, and perfect for clients who want solutions that encompass more than just simple goals.
Answer: There is no startup fee! Just sign up for the plan that fits your needs and you’re all set!
Answer: If you engage in our Bold Elite service, you can utilize outbound calls for a variety of tasks, including appointment-setting, credential-verification follow-up, and more.
Answer: We can provide scriptwriting services, or you can provide your own scripts. If you sign up for a year subscription, you get up to a 15-question script for free; if you sign up for our month-to-month payment option, we can provide scriptwriting services for an additional fee.
Answer: We will provide you with a phone number that you can forward your calls to.
Answer: We have a team of customer service reps who answer the phones and chat. All of them are highly trained will be equipped to answer any of your customers’ queries.
From a major coffee chain to telecom giants to rising stars in the healthcare industry, we’ve got a track record of success with high-end clients. No matter where you are on your business growth journey, let us help you by leveraging that success.
* Terms and Conditions Apply. Requires a one year contract.
After the first two months, the standard rate for voice and/or chat applies depending on the service used
