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Bold Connect

Industry-Leading
Call Answering Services

We bring your customers to the next level and help you best represent your brand. From chat and calls to high-touch account support, Bold Connect makes each interaction count with flexible plans and live 24/7 coverage.

Bold Connect

Make Every Customer Experience a Bold One!

Flexible Plans for Live 24/7 Coverage. From basic web chat to high-touch account support, we bring your customer interactions to the next level, and ensure your brand is well-represented.

call center agent consulting a client
call center agent consulting a client
call center agent consulting a client
Bold Connect

Make Every Customer Experience a Bold One!

Flexible Plans for Live 24/7 Coverage. From basic web chat to high-touch account support, we bring your customer interactions to the next level, and ensure your brand is well-represented.

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Thank you for your interest in Bold Connect! Please keep an eye on your inbox for an email from us. And don’t forget our special offer: Try us for one month free, no strings attached!

Voice, Chat, and Bundled Plans​​

You need a frictionless client interface that tackles a wide range of tasks, we have the answer.

From virtual receptionist services to acquiring multilayered technical support, our highly-trained and experienced agents have the call center solutions to satisfy a wide range of business needs–from voice to chat to bundled plans.

call center representative

Flexibility– Call Center Solutions At Its Finest

Bold Connect leverages decades of experience and global resources to craft the solutions that fit your needs. Our services include:
remote agents

Trained Communications Professionals

Our team of experienced communication professionals can handle the chat, call, and tech support query coverage your business needs to succeed.
Back Office Support Image

Outbound/Outreach Specialists*

From medical credential confirmation and background validation services and lead generation, our agents don’t just sit in their foxholes waiting for action–they’re out creating the action.
appoinment scheduling

Appointment Scheduling

Turn potential leads into clients in the sales pipeline with live customer success agents experienced in appointment setting.
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24/7 Live Availability

Business can happen outside of normal business hours, which means having round-the-clock coverage is vital. With our team of tech experts, all the answering services you need will be available 24/7.
Cloud and Data Center Services

Customer Support Hotlines

Make sure your customer interactions are perfect with live agents who are more than just receptionists–they’re problem solvers!
Security Solutions

HIPAA Compliance*

Safeguard statutorily-protected information with trained agents and tech support teams trained in the ins and outs of HIPAA guidelines.
Bold Connect Pricing

More Than Just Chat and Call

Bold Connect isn’t just 24/7 call and chat coverage–we upgrade your entire CS function. From data collection and CRM input, to sophisticated benchmarking, to showing you how to improve, to creating and evolving your training framework, we do more than just fulfill your multichannel talent needs.

Go Bold Elite Customer Experience for More Sophisticated Call Center Solutions

With Bold Connect, we cover every business call and  monitor chat programs.

Need a more sophisticated solution? Bold Elite CX is the answer, as it delves into complex customer success tasks such as:

  • Credential verification
  • Tech support for specific issues such as routers or retail terminals
  • Quality control for field technicians
  • And much more!

Our plans are bespoke and customized, and perfect for clients who want solutions that encompass more than just simple goals.

Back Office Support

Frequently Asked Questions

Answer: There is no startup fee. Just sign up for the plan that fits your needs and you’re all set!

Answer: If you engage in our Bold Elite service, you can utilize outbound calls for a variety of tasks, including appointment-setting, credential-verification follow-up, and more.

Answer: We can provide scriptwriting services, or you can provide your own scripts. If you sign up for a year subscription, you get up to a 15-question script for free; if you sign up for our month-to-month payment option, we can provide scriptwriting services for an additional fee.

Answer: We will provide you with a phone number that you can forward your calls to.

Answer: We have a team of customer service reps who answer the phones and chats. They are highly trained and will be equipped to answer any of your customers’ queries.

Whether you’re a small business or an industry powerhouse, we have the resources needed to help you grow–and the experience needed to make sure your solution grows with you.

From a major coffee chain to telecom giants to rising stars in the healthcare industry, we’ve got a track record of success with high-end clients. No matter where you are on your business growth journey, let us help you by leveraging that success.

Whether you’re a small business or an industry powerhouse, we have the resources needed to help you grow–and the experience needed to make sure your solution grows with you.

From a major coffee chain to telecom giants to rising stars in the healthcare industry, we’ve got a track record of success with high-end clients. No matter where you are on your business growth journey, let us help you by leveraging that success.

*Terms and Conditions Apply.
Requires a one year contract.

After the first month, the standard rate for voice and/or chat applies depending on the service used