Bold Connect

Make Every Customer Experience a Bold One!

Flexible Plans for Live 24/7 Coverage. From basic web chat to high-touch account support, we bring your customer interactions to the next level, and ensure your brand is well-represented.

Voice, Chat, and Bundled Plans​​

You need a frictionless client interface that tackles a wide range of tasks, we have the answers.

From a first-contact receptionist or a multilayered technical support team, our solutions are built upon live customer success agents who can satisfy a wide range of business needs–from voice to chat to bundled plans.

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Flexibility–When and Where You Need It

Bold Connect leverages decades of experience and global resources to craft the solutions that fit your needs. Our services include:

Flexibility–When and Where You Need It

Bold Connect leverages decades of experience and global resources to craft the solutions that fit your needs. Our services include:

Trained Communications Professionals

Whether you seek general customer support or specialized task completion, our live customer success agents will rise to the challenge thanks to their training and experience.
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Outbound/Outreach Specialists*

From medical credential confirmation and background validation services to lead generation, our agents don’t just sit in their foxholes waiting for action–they’re out creating the action.
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Appointment Scheduling

Turn potential leads into clients in the sales pipeline with live customer success agents experienced in appointment setting.
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24/7 Live Availability

Business can happen outside of normal business hours, which means having round-the-clock coverage is vital. Our live customer success agents are always on call and always available.
Cloud and Data Center Services

Customer Support Hotlines

Make sure your customer interactions are perfect with live customer success agents who are more than just receptionists–they’re problem solvers!
Security Solutions

HIPAA Compliance*

Safeguard statutorily-protected information with live customer success agents trained in the ins and outs of HIPAA guidelines.

More Than Just Voice and Chat

Bold Connect isn’t just voice and chat–we upgrade your entire CS function. From data collection CRM input, to sophisticated benchmarking to show you how to improve, to creating and evolving your training framework, we do more than just fill any of your multichannel talent needs.

More Than Just Voice and Chat

Bold Connect isn’t just voice and chat–we upgrade your entire CS function. From data collection CRM input, to sophisticated benchmarking to show you how to improve, to creating and evolving your training framework, we do more than just fill any of your multichannel talent needs.

Go Bold Elite Customer Experience for More Sophisticated Customer Success Acceleration Solutions

With Bold Connect, we can cover phone calls and monitor chat programs.

Need a more sophisticated solution?  Then Bold Elite CX is the answer, as it delves into complex customer success tasks such as:

  • Credential verification
  • Tech support for specific issues such as routers or retail terminal
  • Quality control for field technicians
  • And much more!

Our plans are bespoke and customized, and perfect for clients who want solutions that encompass more than just simple goals.

Frequently Asked Questions

Answer: There is no startup fee! Just sign up for the plan that fits your needs and you’re all set! 

Answer: If you engage in our Bold Elite service, you can utilize outbound calls for a variety of tasks, including appointment-setting, credential-verification follow-up, and more. 

Answer: We can provide scriptwriting services, or you can provide your own scripts. If you sign up for a year subscription, you get up to a 15-question script for free; if you sign up for our month-to-month payment option, we can provide scriptwriting services for an additional fee. 

Answer: We will provide you with a phone number that you can forward your calls to. 

Answer: We have a team of customer service reps who answer the phones and chat. All of them are highly trained will be equipped to answer any of your customers’ queries. 

Whether you’re a small business or an industry powerhouse, we have the resources needed to help you grow–and the experience needed to make sure your solution grows with you.

From a major coffee chain to telecom giants to rising stars in the healthcare industry, we’ve got a track record of success with high-end clients. No matter where you are on your business growth journey, let us help you by leveraging that success.

* Terms and Conditions Apply. Requires a one year contract.
After the first two months, the standard rate for voice and/or chat applies depending on the service used

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