Bold Business Logo
Bold Business Logo

Easy. Cost-effective. HIPAA compliant.
A company you can trust.

Tap Into Bold Health’s Pool of Medical
Professionals and Transform Your Practice

Don’t get bogged down in the minutiae of appointment setting, tracking patient insurance and prescriptions, post-care follow-ups, and data enrichment. Bold Health has the cost-effective solutions to turn these essential administrative functions from pain points into success stories.

Our secret: medically-trained outsourced talent that meets your needs, exceeds your expectations, and is easy on your bottom line.

Depending on whether you need registered nurses, licensed practical nurses, receptionists, or HIPAA-trained data enrichment specialists, Bold Health can get you the talent for as low as $10 USD an hour, with special pricing for quantity needs.

HIPAA-Compliant
Medical Professionals

We work with clients to be fully HIPAA-compliant, and our bilingual 24/7 voice and chat coverage means no more communication gaps.

From Vonage Healthcare Communications Solutions to OpenPM and more, we train our already-experienced agents to integrate seamlessly into your practice management system.

Bold Health agents can handle:

  • Booking / Scheduling / Confirming Appointments
  • Patient Registration
  • Referral Management
  • Insurance Questions
  • Post-Care Follow-Up
  • Prescription Follow-Up
  • Data Enrichment / Records Entry

Comprehensive Care Over
Protected Health Information

Threading the needle of HIPAA compliance in data enrichment means handling PHI with care, which is why Bold Health extensively trains its agents so integration is seamless no matter what Electronic Medical Records system is used. Examples of EMR systems Bold Health can work with include (but are not limited to):

Appointment / Insurance Eligibility Confirmation →

Onboarding patients into the top of the service funnel can be a time-consuming proposition. But in our hands, it’s a smooth process you don’t have to think twice about.

After-Care Monitoring →

The care process doesn’t necessarily end when a patient leaves your office. A holistic approach to health means robust after-care that ensures positive patient outcomes further down the service funnel.

Prescription Tracking →

Following up to ensure patients are adhering to their prescriptions may seem like a mundane task, but it can be a vital element to outcomes-based care models. The Bold Health team can handle this outreach task–a win for both you and your patients.

Data Enrichment →

Without data entry there can be no metrics, and metrics are essential for patient tracking, as well as business goal-setting and growth. Let Bold handle the data enrichment tasks, so you can focus on the big picture.

Our Solutions

Frequently Asked
Questions

Bold Health’s edge is in training and management. Our best practices encompass a comprehensive training program that includes role-based training, ongoing training to capture the nuances of ever-changing HIPAA regulations, and extensive documentation to serve as evidence of your commitment to compliance during audits or inspections. In addition, whether you need a single agent for your veterinary practice or twenty agents for a call center, we can oversee the day-to-day operations and make sure everything is running smoothly.

From a small dental office to a large care group, and from basic receptionist services to outbound post-care follow-up, practices can vary greatly in size and scope. That’s why Bold Health will construct a customized pricing plan that fits your needs, and makes sense for your budget constraints.

The needs of a practice can be broad or specific, and to meet those needs, Bold Health can provide anyone from trained receptionists to registered nurses, LPNs, and more.

Since Bold Health’s medical talent is based in the Philippines, our clients are protected by the Data Privacy Act of 2012. This Filipino legislation is similar to the U.S. HIPAA regulations, and it mitigates damages caused by intentional breaches of PHI with severe penalties for failure to meet strict compliance.

Why Make Your Patients Deal with an
Automated Voice Answering Service…

…When talking to a real person is so much better?