About
With over 15 years of leadership in customer operations, employee engagement, and enterprise transformation, I bring proven expertise in building strategies that strengthen customer satisfaction and operational efficiency. My leadership roles at Accenture (via Cayuse), McGraw Hill, and Whirlpool Corporation allowed me to lead large-scale transformation efforts for thousands of employees and customers across North America.
Experience
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VP, Operations & Client Support – Bold Business
Leads enterprise-scale operations, workforce transformations, and client support strategies.
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Leadership Roles – Accenture, McGraw Hill, Whirlpool
Directed transformation projects, enhanced workforce adoption, and drove $2M+ operational efficiencies.
Work Philosophy
Driving operational excellence, client success, and AI-powered innovation through leadership in operations, client support, and change management at Bold Business.
