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Technology & IT Expertise

Reliable IT Solutions to Keep Your Business Running Smoothly

We provide end-to-end IT outsourcing services including helpdesk support, cloud management, cybersecurity, and DevOps. With AI-Amplified™ monitoring and workflows, our scalable IT teams keep systems secure, updated, and running 24/7—so you can focus on your core business.

What We Offer

01

IT Support and Helpdesk Operations

Activities:

  • Tier 1 and Tier 2 helpdesk support
  • Incident management and escalation handling
  • Remote desktop troubleshooting and user setup

Tech Role:

  • Helpdesk Services: Respond to tickets and live queries
  • Remote Support: Diagnose and resolve technical issues
  • Escalation Routing: Coordinate advanced issues

Tools / Technologies Used:

  • Zendesk
  • Freshservice
  • ServiceNow
  • TeamViewer
  • Microsoft 365 Admin Center
  • Public and Proprietary AI Tools

Involved Roles:

  • IT Support Agent (Resolve Tier 1 issues, handle tickets)
    Tools: Zendesk, TeamViewer
  • Technical Support Specialist (Escalate and resolve Tier 2 problems)
    Tools: Freshservice, Windows Admin Tools
  • Helpdesk Coordinator (Oversee SLAs and escalation matrix)
    Tools: ServiceNow, Google Admin Console
02

Infrastructure Management and Monitoring

Activities:

  • Server maintenance and health monitoring
  • Network performance optimization
  • Patch management and log audits

Tech Role:

  • Infrastructure Support: Monitor and maintain IT environments
  • Security Patching: Schedule and apply updates
  • Issue Remediation: Analyze logs, mitigate failures

Tools / Technologies Used:

  • SolarWinds
  • Zabbix
  • Datadog
  • AWS CloudWatch
  • Windows Server Manager
  • Public and Proprietary AI Tools

Involved Roles:

  • System Administrator (Maintain systems, apply patches)
    Tools: Windows Server, SolarWinds
  • Network Engineer (Optimize and secure network)
    Tools: Cisco Meraki, Zabbix
  • Infrastructure Analyst (Audit logs, review trends)
    Tools: AWS CloudWatch, Datadog
03

Cloud Services and DevOps Support

Activities:

  • Cloud environment setup and configuration
  • CI/CD pipeline maintenance
  • Infrastructure as Code (IaC) implementation

Tech Role:

  • Cloud Configuration: Set up AWS, Azure, or GCP environments
  • DevOps Operations: Manage pipelines, deployments
  • Automation: Use scripting and IaC to manage infra

Tools / Technologies Used:

  • AWS
  • Azure
  • Terraform
  • Jenkins
  • Docker
  • GitHub Actions
  • Public and Proprietary AI Tools

Involved Roles:

  • Cloud Engineer (Build and manage cloud environments)
    Tools: AWS CLI, Azure Portal
  • DevOps Engineer (Configure CI/CD and automation)
    Tools: Jenkins, Docker, Terraform
  • Site Reliability Engineer (Monitor uptime, reliability)
    Tools: Grafana, Prometheus
04

Cybersecurity Monitoring and Compliance

Activities:

  • Endpoint protection and firewall management
  • Vulnerability scanning and threat detection
  • Compliance auditing (e.g., HIPAA, SOC 2, ISO)

Tech Role:

  • Threat Monitoring: Detect and respond to breaches
  • Policy Enforcement: Implement access control protocols
  • Risk Reporting: Log and escalate critical events

Tools / Technologies Used:

  • CrowdStrike
  • Splunk
  • Nessus
  • Fortinet
  • Microsoft Defender
  • Public and Proprietary AI Tools

Involved Roles:

  • Security Analyst (Monitor alerts, investigate threats)
    Tools: Splunk, Microsoft Defender
  • Compliance Officer (Audit systems, prepare documentation)
    Tools: Nessus, Excel, OneTrust
  • Security Engineer (Design secure network architecture)
    Tools: Fortinet, CrowdStrike
05

Application and Software Support

Activities:

  • Software license management
  • User onboarding and training
  • App configuration and Tier 2 troubleshooting

Tech Role:

  • Application Support: Provide access and settings support
  • Licensing & Configuration: Track software use
  • Training and FAQs: Empower end users

Tools / Technologies Used:

  • Jira Service Desk
  • Microsoft Intune
  • Google Workspace
  • Zoom Admin
  • Okta
  • Public and Proprietary AI Tools

Involved Roles:

  • Application Support Agent (Configure and troubleshoot apps)
    Tools: Jira, Google Admin
  • IT Trainer (User training, documentation)
    Tools: Google Docs, Loom
  • Access Manager (Manage login and permissions)
    Tools: Okta, Microsoft Intune
Get Sample Profile & Pricing

Stage | Key Technology & IT Roles

Stage

  • Helpdesk Operations
  • Infrastructure Monitoring
  • Cloud & DevOps
  • Cybersecurity & Compliance
  • Application Support

Key Roles

  • Support Agent, Tech Specialist, Helpdesk Coordinator
  • SysAdmin, Network Engineer, Infra Analyst
  • Cloud Engineer, DevOps Engineer, SRE
  • Security Analyst, Compliance Officer, Security Engineer
  • App Support Agent, IT Trainer, Access Manager

Comprehensive Remote Support for IT and Tech Teams

Bold Business delivers distributed teams with deep technical expertise across cloud, security, systems, and user support. We help businesses reduce downtime, boost security posture, and support digital transformation without inflating overhead.

Management Process Support

Our technology operations are governed by standardized processes, technical oversight, and real-time monitoring ensuring uptime, performance, and security compliance across all functions.

Dedicated IT Team Leads and Client Success Managers

QA and SLA Monitoring

SOPs for Ticket Routing, Patching, and Access

ITIL-Aligned Practices and Role-Based Training

LMS-Driven Onboarding for Tools and Security

AI-First Approach
(People + Process + Tech)

Find Out More

Partner with Confidence: Experience the Bold Business Advantage

  • Fully Managed Campaign Execution
  • Multi-Platform Channel Expertise
  • U.S. Creative Oversight with Global Scalability
  • AI-Augmented Workflows at No Extra Charge
  • Rapid Ramp-Up with On-Demand Expansion

Frequently Asked Questions
(FAQs)

What types of IT roles does Bold support?

Helpdesk agents, sysadmins, DevOps engineers, cloud specialists, security analysts, and more.

Yes. We support hybrid environments, including AWS, Azure, GCP, and local servers.

We enforce security SOPs, conduct audits, and support frameworks like HIPAA, SOC 2, and ISO.

We work with Jira, ServiceNow, Zendesk, Freshservice, and more — depending on your stack.

Absolutely. We operate globally with round-the-clock coverage across regions.

We align with your internal tools, conduct knowledge transfer sessions, and use LMS training paths.

Yes. We provide CI/CD pipeline management, infrastructure as code, and cloud automation.

We define KPIs upfront, monitor in real time, and deliver weekly reports via dashboards.

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Ready to Strengthen Your IT Operations?

Let Bold Business show you how to scale smarter. Book a discovery call to customize a solution that matches your technology roadmap.

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