Overview:
Provides frontline support to customers by resolving inquiries and basic technical issues across communication channels.

Core Responsibilities:

• Respond to customer questions via phone, chat, email, or help desk platforms.
• Troubleshoot simple technical problems using scripts or knowledge base articles.
• Escalate complex issues to specialized teams as needed.
• Document interactions and solutions in support or CRM systems.
• Assist with product education, FAQs, or onboarding support.
• Monitor open cases to ensure timely resolution and satisfaction.