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Technology & IT Expertise

Reliable IT Solutions to Keep Your Business Running Smoothly

Technology & IT Solutions expertise designed to support reliable infrastructure, secure systems, and scalable digital operations. Bold’s IT specialists bring deep experience across systems administration, application support, cloud environments, and technical operations, enhanced by AI-Amplified™ delivery to improve uptime, responsiveness, and operational efficiency. This expertise is validated through real work during the 30-Day Prove-It Deployment™ before scaling.

Try It Before You Buy It

What We Offer

AI-Amplified™ Technology & IT Expertise

Bold provides Technology & IT Solutions expertise that supports infrastructure management, application support, cloud operations, cybersecurity fundamentals, and day-to-day technical support. Our AI-Amplified™ approach improves issue resolution speed, system reliability, and visibility across IT environments.

This delivery is enabled through Bold’s proprietary Bold AI-Workbench™, with access to 150+ AI tools, allowing IT expertise to be experienced and validated risk-free through the 30-Day Prove-It Deployment™.

01

IT Support and Helpdesk Operations

Activities:

  • Tier 1 and Tier 2 helpdesk support
  • Incident management and escalation handling
  • Remote desktop troubleshooting and user setup

Tech Role:

  • Helpdesk Services: Respond to tickets and live queries
  • Remote Support: Diagnose and resolve technical issues
  • Escalation Routing: Coordinate advanced issues

Tools / Technologies Used:

  • Zendesk
  • Freshservice
  • ServiceNow
  • TeamViewer
  • Microsoft 365 Admin Center
  • Public and Proprietary AI Tools

Involved Roles:

  • IT Support Agent (Resolve Tier 1 issues, handle tickets)
    Tools: Zendesk, TeamViewer
  • Technical Support Specialist (Escalate and resolve Tier 2 problems)
    Tools: Freshservice, Windows Admin Tools
  • Helpdesk Coordinator (Oversee SLAs and escalation matrix)
    Tools: ServiceNow, Google Admin Console
02

Infrastructure Management and Monitoring

Activities:

  • Server maintenance and health monitoring
  • Network performance optimization
  • Patch management and log audits

Tech Role:

  • Infrastructure Support: Monitor and maintain IT environments
  • Security Patching: Schedule and apply updates
  • Issue Remediation: Analyze logs, mitigate failures

Tools / Technologies Used:

  • SolarWinds
  • Zabbix
  • Datadog
  • AWS CloudWatch
  • Windows Server Manager
  • Public and Proprietary AI Tools

Involved Roles:

  • System Administrator (Maintain systems, apply patches)
    Tools: Windows Server, SolarWinds
  • Network Engineer (Optimize and secure network)
    Tools: Cisco Meraki, Zabbix
  • Infrastructure Analyst (Audit logs, review trends)
    Tools: AWS CloudWatch, Datadog
03

Cloud Services and DevOps Support

Activities:

  • Cloud environment setup and configuration
  • CI/CD pipeline maintenance
  • Infrastructure as Code (IaC) implementation

Tech Role:

  • Cloud Configuration: Set up AWS, Azure, or GCP environments
  • DevOps Operations: Manage pipelines, deployments
  • Automation: Use scripting and IaC to manage infra

Tools / Technologies Used:

  • AWS
  • Azure
  • Terraform
  • Jenkins
  • Docker
  • GitHub Actions
  • Public and Proprietary AI Tools

Involved Roles:

  • Cloud Engineer (Build and manage cloud environments)
    Tools: AWS CLI, Azure Portal
  • DevOps Engineer (Configure CI/CD and automation)
    Tools: Jenkins, Docker, Terraform
  • Site Reliability Engineer (Monitor uptime, reliability)
    Tools: Grafana, Prometheus
04

Cybersecurity Monitoring and Compliance

Activities:

  • Endpoint protection and firewall management
  • Vulnerability scanning and threat detection
  • Compliance auditing (e.g., HIPAA, SOC 2, ISO)

Tech Role:

  • Threat Monitoring: Detect and respond to breaches
  • Policy Enforcement: Implement access control protocols
  • Risk Reporting: Log and escalate critical events

Tools / Technologies Used:

  • CrowdStrike
  • Splunk
  • Nessus
  • Fortinet
  • Microsoft Defender
  • Public and Proprietary AI Tools

Involved Roles:

  • Security Analyst (Monitor alerts, investigate threats)
    Tools: Splunk, Microsoft Defender
  • Compliance Officer (Audit systems, prepare documentation)
    Tools: Nessus, Excel, OneTrust
  • Security Engineer (Design secure network architecture)
    Tools: Fortinet, CrowdStrike
05

Application and Software Support

Activities:

  • Software license management
  • User onboarding and training
  • App configuration and Tier 2 troubleshooting

Tech Role:

  • Application Support: Provide access and settings support
  • Licensing & Configuration: Track software use
  • Training and FAQs: Empower end users

Tools / Technologies Used:

  • Jira Service Desk
  • Microsoft Intune
  • Google Workspace
  • Zoom Admin
  • Okta
  • Public and Proprietary AI Tools

Involved Roles:

  • Application Support Agent (Configure and troubleshoot apps)
    Tools: Jira, Google Admin
  • IT Trainer (User training, documentation)
    Tools: Google Docs, Loom
  • Access Manager (Manage login and permissions)
    Tools: Okta, Microsoft Intune
Get Sample Profile & Pricing

Stage | Key Technology & IT Roles

Stage

  • Helpdesk Operations
  • Infrastructure Monitoring
  • Cloud & DevOps
  • Cybersecurity & Compliance
  • Application Support

Key Roles

  • Support Agent, Tech Specialist, Helpdesk Coordinator
  • SysAdmin, Network Engineer, Infra Analyst
  • Cloud Engineer, DevOps Engineer, SRE
  • Security Analyst, Compliance Officer, Security Engineer
  • App Support Agent, IT Trainer, Access Manager

Bold’s 30-Day   Deployment™

Prove the Fit Through Real Work

Interviews and planning alone rarely reveal how well talent or solutions will perform once real work begins. True alignment becomes clear through execution inside real operating conditions.

Bold’s approach is built around this principle. The 30-Day Prove-It Deployment™ allows organizations to experience performance, collaboration, and fit through real work before making long-term decisions. This reduces risk, removes guesswork, and ensures expectations are validated through outcomes rather than assumptions.

(Terms and Conditions apply)

See how it works

Comprehensive Remote Support for IT and Tech Teams

Bold Business delivers distributed teams with deep technical expertise across cloud, security, systems, and user support. We help businesses reduce downtime, boost security posture, and support digital transformation without inflating overhead.

Technology and IT services are delivered through an AI-Amplified™ operating model, enabling both the initial proving phase and long-term operational scale while ensuring secure and consistent performance as technology needs evolve.

Management Process Support

Our technology operations are governed by standardized processes, technical oversight, and real-time monitoring ensuring uptime, performance, and security compliance across all functions.

Dedicated IT Team Leads and Client Success Managers

QA and SLA Monitoring

SOPs for Ticket Routing, Patching, and Access

ITIL-Aligned Practices and Role-Based Training

LMS-Driven Onboarding for Tools and Security

AI-Amplified™
Industry Expertise

Bold Business enhances industry expertise with AI-driven workflows that remove friction, accelerate execution, and improve decision-making. We achieve AI-Amplification™ through the use of Bold AI-Workbench™, enabling our specialists to do tasks faster, think deeper, and deliver higher productivity without compromising quality or human judgment.

The result: faster outcomes, smarter execution, and scalable impact across industries.

Explore AI-Amplification™

Partner with Confidence: Experience the Bold Business Advantage

  • Fully Managed Campaign Execution
  • Multi-Platform Channel Expertise
  • U.S. Creative Oversight with Global Scalability
  • AI-Augmented Workflows at No Extra Charge
  • Rapid Ramp-Up with On-Demand Expansion

Frequently Asked Questions
(FAQs)

What types of IT roles does Bold support?

Helpdesk agents, sysadmins, DevOps engineers, cloud specialists, security analysts, and more.

Yes. We support hybrid environments, including AWS, Azure, GCP, and local servers.

We enforce security SOPs, conduct audits, and support frameworks like HIPAA, SOC 2, and ISO.

We work with Jira, ServiceNow, Zendesk, Freshservice, and more — depending on your stack.

Absolutely. We operate globally with round-the-clock coverage across regions.

We align with your internal tools, conduct knowledge transfer sessions, and use LMS training paths.

Yes. We provide CI/CD pipeline management, infrastructure as code, and cloud automation.

We define KPIs upfront, monitor in real time, and deliver weekly reports via dashboards.

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Ready to Strengthen Your IT Operations?

Let Bold Business help you modernize, secure, and scale your tech stack — with expert teams and AI-powered execution.

Technology and IT expertise should be demonstrated through dependable execution inside real environments before support scales further.

Prove The Fit Before You Commit
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