Bold Business Logo

Go Bold, And Go Boldly Forward

The Most Successful Businesses Are Bold Businesses
Team Mission

Mission

Bold Business is a leading global solutions provider with a passion for creatively facilitating our clients’ success. We offer world-class technology services and talent that enables our clients to scale and succeed boldly.

Vision

To Build a Better World by Helping Companies Deliver Products and Services that Improve People’s Lives
Vision

Values

Team Work
Teamwork

We strive for collaboration, because two hands are better than one

Excellence

We aim to provide the highest quality service

Innovation icon
Innovation

We encourage new ideas and different perspectives

Flexibility & Diversity
Flexibility and Diversity

We hold these truths to be self evident, that all men are created equal

bold icon
Boldness

We value professional aspiration, individual capabilities and the drive to excel

Passion and Fun
Passion and Fun

We believe that satisfaction is a two-way street–for the client and for the employee

Where Experience Meets Insight

Leveraging decades of experience with incomparable insight, our team brings together leaders and experts with the know-how to help any business achieve success.

CEO and Publisher

SVP of Client Services

Senior Vice President

Senior Vice President

Director of Business Excellence

SVP, Finance & HR

Director BPO Operations

Brittany Birsner

Marketing Manager

Senior Client Advisor

Athena “Bash” Cruz

Director of Recruiting

Content Editor

Abhinanda Deb

Senior Business Development Manager

Malcolm Goodman

IT Administrator

Heather Faust

Program Manager

Dennis Guzman

Director of Operations

Manuel Siocon

PPC Specialist

Edward Kopko

CEO and Publisher

Mike Strobo

SVP of Client Services

Bob Toll

Senior Vice President

George Georgiou

Senior Vice President

Drei Delos Reyes

Director of Business Excellence

Dustin Johnson

SVP, Finance & HR

Brandon Connor

Director BPO Operations

Leonard Reinecke

VP Business Development

Lenore Kopko

Senior Client Advisor

Athena “Bash” Cruz

Director of Recruiting

Brittany Birsner

Marketing Manager

Jim Genia

Content Editor

Abhinanda Deb

Senior Business Development Manager

Malcolm Goodman

IT Administrator

Heather Faust

Program Manager

Dennis Guzman

Director of Operations

Manuel Siocon

PPC Specialist

Bold Around the Globe

Bold Business Global Reach

Don’t Hesitate,
Boldness Awaits

Are you ready to go Bold and take the next step toward success?
Reach out, and begin your journey!

Edward Kopko

CEO and Publisher

Bold Business CEO Ed Kopko, formerly the CEO of Butler International and publisher of Chief Executive Magazine, has spent decades transforming global workforces into accessible service platforms that enable businesses to scale and grow. His partnerships have included telecommunications giants and expanding startups, and all have leveraged his outsourcing expertise and assets to improve their customer interactions.

Mike Strobo

SVP of Client Services

Mike is a senior executive with experience delivering complex projects spanning design, implementation and support, and has worked in telecom and large enterprise environments for over 25 years. A veteran of the U.S. Navy, he is a proven leader with the ability to organize and motivate teams in the delivery of outstanding customer service, and in his current roles as SVP at Bold Business, he is responsible for the delivery of all client services.

Bob Toll

Senior Vice President

Bob is a sales and operations executive with a successful career spanning over 20 years in the technology industry. A U.S. Army veteran, Bob specializes in the telecommunications sector, and maintains strong and dynamic relationships with a number of industry giants, leveraging his organizational and leadership expertise into client success.

George Georgiou

Senior Vice President

George Georgiou has a 30-year track record as a preeminent leader of professional, customer-centric organizations and as a communications industry expert. A senior executive with experience managing global business units with substantial P&L’s, he’s a sales oriented leader with vast experience in building and maintaining organizational stability and performing to beyond expectations. In his current role as Senior Vice President at Bold Business, he is responsible for Telecom clients and associated revenues

Drei Reyes

Director of Business Excellence

Drei brings with her 19 years of experience within the BPO industry. She has worn different hats ranging from Operations, Quality and Customer Experience, Analytics, Managed Services and Client Services. 

Drei is an accomplished change champion. She spearheaded the launch of a standardized coaching program which was ultimately adopted by her previous organization globally. She successfully productized Speech and Text Analytics and generated new revenue streams and helped build better client engagements. She also taught Six Sigma Yellow Belt classes and mentored students throughout their certification.

Dustin Johnson

SVP, Finance & HR

Dustin Johnson is the Head of Finance & HR at Bold Business. Dustin believes that finance and HR are internal customer service teams meant to better strengthen an organization and increase employee retention and satisfaction. He has 10+ years of experience consulting for startups to fortune 500 companies in multiple sectors from tech to healthcare. When not working he is spending time boating in Tampa Bay or helping raise his 7 kiddos!

Brandon Connor

Director BPO Operations

Brandon Connor is the Director of BPO Operations at Bold Business. Brandon specializes in designing systems to accelerate performance and work procedures while effectively managing and building high-performing teams. In his free time, he likes to hike, rock climb, and spend time with his family.

Lenore Kopko

Senior Client Advisor

Lenore is currently the Head of Business Development at Bold Business. Lenore has over 20 years of experience providing capital to growth companies, enabling small and middle-market firms to scale, optimize cash flow, and fuel innovation. She has raised over $3B in capital from institutional and family office investors and has led investments exceeding $10B in alternative asset managers and direct deals.

Prior to Bold, Lenore was the Managing Director of Capital Markets at Ledger Investing, an Insurtech platform bringing institutional investors to the reinsurance market. Prior to that she was the global head of Sales at Gotham Green Partners, a consumer focused Private Equity firm, and was a Senior Portfolio Manager at JP Morgan, managing over $10B in private equity and private credit portfolios. 

Lenore is a Brown University graduate, where she serves as co-Chair of her Class and remains active in alumni affairs. She is Series 7 and 63 registered.

Jim Genia

Content Editor

Jim was a longtime journalist and published author before joining Bold, and in his time with the company, has used–and further honed–his content-content creation skills with an eye toward marketing and storytelling. His cat will sometimes make appearances on Zoom calls.

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